Quality Education Group    
  home classes retail about contact  
   

Class Descriptions
(scroll down)
a
These are the premier home inspection
CE classes in North America. Each of our
technical class sessions offer comprehensive, detailed instruction with dozens and dozens
of crystal clear photos. Over 1500 inspectors
have taken our courses
because they know
that nobody else offers inspection education
of this quality or with this much information.

All classes written & presented by Steve Preins, Director of Education & Training [ see his bio ]

Class Descriptions

Air Conditioning, with High Velocity, Ductless & Heat Pumps
Updated May 2013: A “how to do it” course developed by home inspectors for home inspectors that offers a real-life step-by-step approach to properly and thoroughly inspect forced air cooling, including high velocity systems, ductless or "mini split" systems, air source heat pumps and geothermal heat pumps (including an inspection process directly from the leading manufacturer of geothermal systems, WaterFurnace). New refrigerants and new natural gas units are also discussed. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Claims Prevention and Management
You need to protect yourself!! This class was written by home inspectors for home inspectors with extensive attorney input. The course discusses what to tell the client on the telephone when setting up the inspection appointment as well as when starting the inspection, how to review the contract with the client, report writing issues, and the critical steps to take if a client is unhappy with the inspection or alleges that something was missed. The class also discusses what not to say in your marketing material, in your reports or verbally. Contractual issues are discussed in detail, including critical clauses that should be included in every pre-inspection agreement as well as when and how the contract must be signed by the client (and who really is the client?). The legal concept of contractual duress and how to avoid this messy and potentially costly problem is examined. The class looks at several methods to minimize your liability while still providing excellent home inspections and great customer service, including whether or not to exceed the standards of practice (the answer might surprise you!). Issues surrounding partial inspections and third party reports are examined. Properly written inspection reports should provide clear and concise information for the client while simultaneously minimizing liability for the home inspector. Many sample paragraphs and report preparation suggestions that minimize liability are included in the course. The session presents a detailed discussion on exactly how to handle and settle client complaints (whether or not you feel you did anything wrong), including what to say, what to do, when to do it, and when to report it to your E & O carrier (or even if you should). The course concludes with a look at several case studies of actual claims against home inspectors and how they were resolved. (formerly titled "Report Writing and Claims Management") (Illinois: 3 elective CE hours; Indiana: 4 category II CE hours; all other states: 4 CE hours)

Commercial Inspections Lite
While the idea of inspecting large commercial and industrial properties can seem intimidating to most home inspectors, there are many opportunities to inspect light commercial properties that are very similar to residential. This course provides an overview of inspecting light commercial properties, and offers an in-depth discussion of the ASTM Standards of Practice, environmental issues, and the similarities and differences between residential inspections and commercial inspections. A detailed look at what makes a commercial property “light” is included, as is an overview of some of the more common defects specific
to commercial properties.  The course concludes with a look at reporting, marketing and pricing light commercial inspections. (Illinois: 3 elective CE hours; Indiana: 4 category II CE hours; all other states: 4 CE hours)

Decks and Porches (live class only)
New course October, 2013: Deck and porch collapses are a common occurance with literally thousands of people injured every year. This course provides a comprehensive look at inspecting decks and porches, including a detailed deck inspection process to be followed in the field. Deck failures and their causes are discussed and a review of typical deck and porch defects is offered. Proper ledger board attachment is closely examined. AWC DCA 6 beam and joist span tables are explained. Safe deck construction techniques from the International Residential Code, the American Wood Council and the North American Deck and Railing Association are presented, along with new, IRC approved ledger board fasteners. Joist/beam connections, beam/post connections and post/footing connections are included. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Electrical Grounding and Bonding (live class only)
Version 7 - October 2015: Grounding and bonding is a source of confusion for many home inspectors. This course provides a thorough examination of grounding in service panels, sub panels, panels in separate buildings (such as detached garages) and panels in apartment style condominiums and townhouses. The effects of parallel paths, EMF and back-feeding are examined. Also discussed is evaluating grounding in older electrical services, recent requirements for grounding electrodes and the proper grounding of cable TV, dish antennae, and telephone wiring. We’ll also explain how AC power works and how electricity actually flows. You’ll need a basic understanding of residential electrical systems for this class, which is based on the 2008 National Electric Code. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Electrical Inspection (live class only)
Completely revised August 2011: You'll have a clearer understanding of how and why grounding of electrical systems actually works after learning Electrical Theory for Home Inspectors, with a focus on proper grounding and bonding of service and sub panels. This course presents a review of basic electrical defect recognition of wire sizing, double taps, polarity, and the required clearances at panels, disconnects and service drops, but the actual reasons for each of the basics are examined along with the code references from the 2008 National Electric Code. Also discussed: when double taps are acceptable; updated GFCI and AFCI locations; newly required tamper resistant receptacles; dangerous panels that you shouldn't open; and evaluating old systems. Hundreds of crystal clear photos are utilized in this class.
(Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Electrical Inspection Tune Up (online class only)
You'll have a clearer understanding of how and why grounding of electrical systems actually works after learning Electrical Theory for Home Inspectors, with a focus on proper grounding and bonding of service and sub panels. This course also includes a refresher on basic defect recognition of wire sizing, double taps, polarity, GFCI and AFCI locations, and required clearances at panels, disconnects and service drops. Hundreds of clear photos are utilized to illustrate common electrical issues which home inspectors encounter on a daily basis. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Exteriors and Siding
This class provides a detailed look at siding and cladding types and materials, including proper installation and new materials. The course offers an in-depth discussion of siding issues such as moisture intrusion, weather and radiant barriers, typical and problematic cracking, material failure, class action law suits, how to properly identify and report siding types, and recognizing and reporting installation defects. Also included is a comprehensive look at the many installation and safety issues regarding decks and porches. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Fireplaces, Chimneys and Space Heaters
Updated May 2013: A “how to do it” course developed by home inspectors for home inspectors that offers a real-life step-by-step approach to properly and thoroughly inspect fireplaces and wood burning stoves, chimneys, and permanently installed space heating equipment. An overview of fireplace and wood stove types, including direct vent, ventless, Rumford, inserts and pellet stoves is presented. Materials, flue types, clearances to combustibles, listings and clearance reduction systems are included. Level II chimney inspections, video scanning and NFPA 211 are discussed. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)
a
Forced Air Heating and Boilers (Central Heating)
Updated July 2013: A “how to do it” course developed by home inspectors for home inspectors that offers a real-life step-by-step approach to properly and thoroughly inspect both gas and electric forced air heating and boilers. Many issues are examined in detail, including combustion air requirements, return air requirements, proper clearances, proper installation, filters and heat exchangers. The operating sequences and characteristics of gravity, circulated and steam boilers are discussed. Gas leak detection and carbon monoxide testing are examined. Hundreds of clear photos are utilized to illustrate common heating issues which home inspectors encounter on a daily basis. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

The Inspection Process From A to Z 
Completely re-designed August 2014: A great class for both experienced and newer inspectors. Find out what other inspectors are doing and what tools they use. An actual inspection system and path are presented in conjunction with a detailed, line-by-line pictorial examination of the March 1, 2014 edition of the ASHI Standard of Practice. The inspection system starts with pre-inspection issues, follows the inspection path from the outside-in, and top-to-bottom of the house and finishes with collecting your fee from the client. Following the system minimizes liability by preventing costly mistakes and produces a better inspection product for the client.  Dozens of inspection and customer service tips from veteran home inspectors are offered throughout the course(Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

New Technologies in Residential Construction
Updated July 2014: This constantly revised course examines new residential construction products in electrical, heating, cooling, foundations, framing, insulation, ventilation, roofing and plumbing. Some of these products are truly new technologies, developed in response to recent code changes and/or safety issues. Many of these are a response to rising energy costs and environmental demands. A few of them are not really “new” at all, having been unsuccessfully introduced many years ago and now “repackaged” for the 21st century. All products presented in the session are accepted by the appropriate national model codes, such as the International Residential Code and the National Electric Code. Many are being produced by relatively unknown companies, but some are being sold by big players such as Dow Chemical. The driving forces behind the development of each new product as well as specifically what the home inspector needs to know about each of these are discussed in detail. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Old House Inspections - Pre 1950's
Vintage houses present a unique set of challenges for not just the physical inspection but also in talking with the client and writing the report. Are your clients "old house" people or are they first time buyers? Has the home been properly updated? This session discusses the special circumstances that the inspector should be aware of, including many of the differences from a modern home and how to sort them out during the inspection. Some materials and methods are hazardous, some are inefficient or obsolete, and others are merely “old”. In “Things to Consider” the course examines many issues such as safety glazing, tiny bathrooms, tight stairways, clearances, environmental hazards and life safety that are more difficult to handle in old houses: how far should you go in reporting these issues? If something doesn’t meet “modern” standards, is it necessarily bad? This class also includes a general overview of pre-1950’s homes, including regional styles, pre-cut, kit houses and Lustrons as well as a look at some old house electrical, plumbing, heating and roofing systems that may have survived into the 21st century.
(Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Plumbing Inspection
Updated February, 2013: Inspecting plumbing requires more than just looking for leaks. This class focuses on cross connections; water piping materials and installation; waste and drainage piping materials and installation; gas piping materials and installation (including CSST); water heaters (including tankless units) and fixtures. Hundreds of clear photos are utilized to illustrate common plumbing issues which home inspectors encounter on a daily basis. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Reading the House (live class only)
New course September 2011: "Reading the House" is a way of thinking about the home inspection process. On a typical inspection, defects are merely observed and included in the report, but by Reading the House an inspector builds a virtual house in their mind. This technique is utilized by the best inspectors to anticipate problem areas before they find them. Reading the House is also a way of thinking about each defect observed, as it could be a clue to look a little deeper or it might indicate a different but related defect. By Reading the House, you'll be able to anticipate the layout of the home, and if things aren't as you expected, there might be reasons why, such as amateur work. You'll know what to focus on and you'll find more defects. By Reading the House, you'll provide better service for your client while minimizing your liability by being less likely to miss something significant or hazardous. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Reading the House with Roofing and Siding (online class only)
Really two courses in one. "Reading the House" is a method of putting together clues from the exterior of the house to yield information about the interior of the house. This technique is utilized by the best inspectors to develop a "virtual house" in their minds and anticipate problem areas before they find them. Roofing materials, roofing and siding failures and class action lawsuits, hail damage, and fire ratings are discussed. Drainable EIFS and other new and unusual siding and roofing materials are included. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Report Writing (live class only)
New course June 2013: As a home inspector, you have two jobs - the first is to inspect the home, and the second is to create a report. The inspection report is your final product - the client relies on it to make critical decisions regarding the real estate transaction, and the report needs to be clear and concise. No matter how good or thorough your inspection is, what really counts is what you include in the report and how you say it. Report Writing has it covered from start to finish: the basic elements of proper defect comments; words to never use in a report; creating report comments that are clear for the client while minimizing your liability; report system ratings; summary pages; and report comment mistakes to be avoided. Dozens of defect photos and well written comments are presented, along with many report writing tips and numerous suggestions for pre-set report comments. Also included is a discussion on report styles, formats and delivery, as well as the current "state of the art" in home inspection reports. (Illinois: 3 elective CE hours; Indiana: 4 category II CE hours; all other states: 4 CE hours)

Roofing Inspection
This comprehensive course starts with a review of roofing inspection basics, then moves on to a discussion of common roofing materials such as asphalt and wood shingles, specialty roofing materials such as fiber cement shingles and membranes, and new or unusual residential roofing materials such as photovoltaic shingles and spray polyurethane foam. Also discussed are fire ratings, hail damage (and why this is important for home inspectors), class action lawsuits and airborne fungus. An examination of select roofing defects is included. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Structural Inspection
Structural issues are among the most confusing and potentially costly for home inspectors. This course examines both basic and advanced structural concepts and relates these concepts directly to actual inspection issues. Structural repairs, including underpinning, buttressing and grouting are examined. A discussion of how to determine if the house is still moving or stable is included. (Illinois: 3 mandatory CE hours; Indiana: 4 category I CE hours; all other states: 4 CE hours)

Supercharged Marketing (this is the 8 hour, full day "live" session)
This is your chance to get a real piece of the home inspection action in your area. This session tells you exactly how to develop inspection referrals through Focused Marketing to real estate agents, as well as getting inspections through Grassroots Marketing, Daily Business Marketing, Performance Marketing, Micro Marketing, Direct Mail Marketing, Press Releases and the internet. We show you how to improve your self confidence and your communication and public speaking skills. We discuss goal setting. We tell you exactly what to say, how to say it, and when to say it. We provide actual, scripted dialogue to use when talking to potential referral sources and when talking to potential clients. You'll be able to work less and make more money. You'll learn exactly how to turn telephone calls into inspections, the four-letter word that prevents success, how to increase your inspection business without spending money, how to get in the real estate office door and be invited back, fatal marketing mistakes to avoid, small town and rural marketing, hidden marketing opportunities, and much, much more. We teach actual proven techniques, not just textbook theory. Illinois licensed as Professional Practice I and Professional Practice II. (Illinois: 6 elective CE hours; Indiana: 8 category II CE hours; all other states: 8 CE hours)

Supercharged Marketing Lite (abbreviated, half day "live" session)
An abbreviated edition of Supercharged Marketing: This session tells you exactly how to develop inspection referrals through Focused Marketing to real estate agents, as well as getting inspections through Daily Business Marketing and Micro Marketing. We show you how to improve your self confidence and your communication and public speaking skills. We tell you exactly what to say, how to say it, and when to say it. You'll be able to work less and make more money. You'll learn exactly how to turn telephone calls into inspections, the four-letter word that prevents success, how to get in the real estate office door and be invited back, fatal marketing mistakes to avoid, and much, much more. We teach actual proven techniques, not just textbook theory. Illinois licensed as Professional Practice I. (Illinois: 3 elective CE hours; Indiana: 4 category II CE hours; all other states: 4 CE hours)

Supercharged Marketing Part 1 (online class only)
The first half of Supercharged Marketing. This is your chance to get a real piece of the home inspection action in your area. This session tells you exactly how to develop inspection referrals through Focused Marketing to real estate agents. We show you how to improve your self confidence and your communication and public speaking skills. We discuss goal setting. We tell you exactly what to say, how to say it, and when to say it. We provide actual, scripted dialogue to use when talking to potential referral sources. You'll be able to work less and make more money. You'll learn the four-letter word that prevents success, how to get in the real estate office door and be invited back, fatal marketing mistakes to avoid, and much, much more. We teach actual proven techniques, not just textbook theory. Illinois and Tennessee licensed as Professional Practice I (Illinois: 3 elective CE hours; Indiana: 4 category II CE hours; all other states: 4 CE hours)

Supercharged Marketing Part 2 (online class only)
The second half of Supercharged Marketing. This session tells you exactly how get inspections through Grassroots Marketing, Daily Business Marketing, Performance Marketing, Micro Marketing, Direct Mail Marketing, Press Releases and the internet. We provide actual, scripted dialogue to use when talking to potential clients. You'll be able to work less and make more money. You'll learn exactly how to turn telephone calls into inspections, how to increase your inspection business without spending money, fatal marketing mistakes to avoid, small town and rural marketing, hidden marketing opportunities, and much, much more. We teach actual proven techniques, not just textbook theory. Illinois and Tennessee licensed as Professional Practice II. (Illinois: 3 elective CE hours; Indiana: 4 category II CE hours; all other states: 4 CE hours)

 


home | classes | retail | about | contact | disclaimer | site map

P.O. Box 131 Lombard, IL 60148
(800) 761-1698

[ email us ]